Last Updated: May 25, 2026
This Privacy Policy describes how Coburn & Baker (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information (including cookies) when you visit or make a purchase from our website.
1. Information We Collect
When you interact with our Site, we collect “Personal Information,” which includes both Device Information and Order Information.
Order & Contact Information
When you make a purchase, we collect Identification Data (name, address, email, phone) and Customisation Data (special instructions). Payment processing is handled securely by Square. We do not store credit card information on our servers.
Device Information & Cookies
When you visit the Site, we automatically collect Technical Data (browser, IP address) and Usage Data. We use Cookies (small text files stored on your device) to ensure our website functions correctly. Our cookies include:
- Essential Cookies: Necessary for the website to function, such as managing your shopping basket and checkout.
- Performance Cookies: We use Google Analytics to understand how visitors interact with our site. All information collected is anonymous.
- Secure Payment Cookies: Our payment provider, Square, uses cookies to process transactions securely and prevent fraud.
You can choose to accept or decline cookies via your browser settings. For more information about disabling cookies, visit allaboutcookies.org.
2. How We Use Your Information
- To Fulfil Your Orders: Managing delivery schedules, payments, and customisations.
- To Communicate with You: Updates on orders and responding to enquiries.
- Security: Screening for potential risk and fraud.
- Marketing & Analytics: Providing info or advertising (where opted in) and improving our Site experience.
3. Legal Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on: Contractual Necessity (to fulfil your orders), Legitimate Interests (site security and improvement), Consent (marketing and non-essential cookies), and Legal Obligations.
4. Sharing Your Information
We share information with trusted third parties: Square (payments), Google Analytics (usage data), and our Delivery Partners. Your information may be transferred outside of the UK (e.g., to the United States). We ensure these transfers are protected by appropriate safeguards.
5. Data Retention & Your Rights
We retain order information for as long as necessary to fulfil legal and accounting requirements (typically 6 years). You have the right to request: Access, Correction, Erasure, Objection, and Portability of your personal information.
6. Contact Us
If you have any questions about this Privacy & Cookies Policy, or wish to exercise your rights, please contact us:
Coburn & Baker
Unit 4, Industrial Estate
Brighton, BN41 1XF
United Kingdom
admin@coburnandbaker.co.uk